Terms of sale

These terms govern purchases made by consumers through the https://alegory.es online shop. You must read and accept them before completing your purchase.

Pieces not sold in the online shop, such as Domus Deorum, and orders from distributors, interior designers and other professionals are governed by their own quotation and terms.

Alegory Interiores y Deco Mascotas S.L., tax ID (CIF) B56625429, with registered office at Calle Monasterio de Santa María de la Vid, 8, 47015 Valladolid (Castilla y León), Spain. Email: alegory@alegory.es. Telephone: +34 606 33 40 26.

Choose the piece and, where it has one, its option (for example, the finish and print of the Animal Care furniture), and add it to your cart. In the cart you can review and change pieces and quantities.

When you press “Checkout”, after accepting these terms, you go to Stripe’s secure payment page. There you enter the delivery address, choose the shipping option, see the total amount and pay. Until you confirm the payment you can correct any detail or go back to the cart.

The contract is concluded when the payment is confirmed. We show you the order summary and you receive the receipt by email. We keep the electronic record of the order and you can ask us for a copy.

Purchases can be made in Spanish or in English.

Shop prices are retail prices in euros, including VAT. The price in force at the time of purchase applies.

Shipping costs are not included in the price: they depend on the destination and are shown, added to the total amount, before you pay.

Payment is made by card through Stripe, the payment platform Alegory uses; the payment page may also offer Apple Pay or Google Pay. Alegory does not receive or store your card details.

The charge is made when the order is confirmed.

We deliver to the address you enter when paying, within the shipping zones offered on that page.

The delivery time is the one stated on each piece’s page or, where applicable, in the order confirmation; if none is stated, it is no more than 30 calendar days from the purchase. If we cannot meet it, we will let you know: you can accept a new date or cancel the order and receive a full refund of what you paid.

The risk of loss or damage passes to you when you, or the person you have named, receive the pieces. When the order arrives, check the packaging and the pieces and tell us as soon as possible about any damage or missing items.

You may withdraw from the purchase within 14 calendar days without giving any reason. The period starts on the day you, or a person you have named (other than the carrier), receive the piece; if the order arrives in several deliveries, on the day you receive the last one.

To exercise it, inform us before the period ends with a clear statement, by email to comunicacion@alegory.es or by post to Alegory Interiores y Deco Mascotas S.L., Calle Monasterio de Santa María de la Vid, 8, 47015 Valladolid (Castilla y León), Spain. You may use the model form at the end of these terms, but it is not obligatory.

We will refund all payments received, including standard delivery costs, within 14 calendar days of being informed of your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the pieces back or you have supplied evidence of having sent them, whichever is earlier.

You must send the pieces back without undue delay and no later than 14 calendar days after informing us of your withdrawal. You bear the direct cost of returning them. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised. This is the case of the Animal Care furniture, which is made in the finish and print you choose when buying.

The pieces carry the legal guarantee of conformity under the Spanish consumer protection act (texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios): we are liable for any lack of conformity that becomes apparent within three years of delivery. You can ask for the piece to be repaired or replaced and, where applicable, for a price reduction or termination of the contract.

In addition, the furniture carries a five-year warranty against manufacturing defects, which is added to the legal guarantee and does not limit it.

Because the pieces are handcrafted, small variations may occur, and colours in photographs are indicative.

For any question, issue or complaint about an order: comunicacion@alegory.es or +34 606 33 40 26. We answer complaints as soon as possible and in any case within one month.

These terms are governed by Spanish law, in particular the consumer protection act and Law 34/2002 on information society services and electronic commerce. Nothing in them limits the rights granted to you by consumer legislation.

If we cannot reach an agreement, you can contact the consumer services of your region or a consumer arbitration board (Junta Arbitral de Consumo), and bring proceedings before the courts of your place of residence.

We process the order details (name, email, telephone and delivery address) to manage and deliver the order and to meet our legal obligations, as explained in the privacy policy. Payment is processed by Stripe.

To Alegory Interiores y Deco Mascotas S.L., Calle Monasterio de Santa María de la Vid, 8, 47015 Valladolid (Castilla y León), Spain. Email: comunicacion@alegory.es.

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date: